I am not against any call center or BPO agents at all. But at this point, I wish to shed light on the whole perspective/perception of ‘Call Center lang pala’. Yes, I’ve read a million posts of call center agents venting their frustration and disappointment on people who looked at them in such low manner but a particular FB post hit me the most, almost awestruck. It was written by a Law graduate.
Yes, it is impolite and indecorous to give out such comments as ‘Call Center lang pala.’ People who bluntly deliver this line, even all aware of the people around who can so hear their insensitive comment, are quite well unaware also of what their line truly insinuates. Somehow there’s a part of me wanting to believe they have a good intention of saying that. Yes, you read it right. I believe there is still a good intention behind that insensitive line; because somehow, I do say that in my head too but not in mere sarcasm or mockery.
AD MAJOREM NATUS SUM. I believe in this: ‘We are born for greater things.’
Not that I think being an agent is not being ‘great’. Well, I guess yeah somehow. It is just ‘better’ but not ‘great’. I understand the responsibilities and duties attached to an agent and I seriously salute all agents taking graveyard and mid-shifts just to fulfill their dreams, provide for their families and for others, simply earn higher income. Call Centers and BPOs have been a go-to industry of most people who wanted to earn much for a living and thereafter support their families and pursue their dreams of travel and even the wants of gizmos and gadgets. And to fulfill all these entail sleepless nights, countless cursing from callers, extreme perseverance and determination to go through each day, etc. So for all these, let us give our credits to these agents.
But…there’s a but. This type of industry usually denotes underemployment. The term ‘unemployment’ has become the most prominent subject for the career/professional world (how should I call it?) but has forgotten another quite important matter, underemployment. If you have quite also forgotten what underemployment is, it is working on a job you are overly qualified for. Now you might be thinking of your present job. ;) It is inevitable given the vacancies and the limited positions a company holds. But in the realm of things, you can still find a job suited for your skills and level of education.
Anyway, back to the main point ‘Call Center lang pala’. Why drop such line? Because agents obtained a particular job they are overqualified of. Again, I must say, I was almost awestruck when I learned even a law graduate worked as an agent. You work your ass off to complete college and for some even, subsequently complete law school/masters, etc. For what? Point being. You have reached that level of education, completed that phase of studies for hopefully, a rewarding job at the end. Almost everyone in the call center and BPO industry are indeed also respectable graduates of reputable courses and colleges in the country.
I guess what I really want to point out is for agents not to vent also to these kind of comments. Not that the comments are good, but it won’t do you any good either if you go around fussing about it. Bear in mind that you applied for that job for a particular reason, rate of income maybe or easy-in to the industry. (I’m pertaining ‘easy-in’ to those learned also, and fluent enough as well to speak English. Like come on, you wouldn’t stoop down to the level of people not even able to pass the same tests you took nor people who are actually just by-standers lacking the know-hows and the right skills for a decent job. Well, at least, that’s what I hoped you not to do.) If you had priorities in mind and certain responsibilities in life that you felt the industry is the next best thing that can help you, then go on, carry on with the job and ignore people who give such comments. You yourself know what it’s like to work in the industry, how hard the whole course is, the number of things you have to bear to stay in the industry, and all that, so go on with your job, perform, and succeed. J
To wrap it up:
For those who did not make it to the training/production floor, stop the bitterness.
For those unaware of what call center agents do, cut these agents some slack. You don’t know how hard it is to be in that industry. Nor do you know what or who it is that they are offering their jobs/earnings to.
For people in the call center/BPO industry and consistently being affected by cliché comments, you still have a choice. Well, you had the choice from the very start, and you made that choice. It is but rude to just say, live with it. So I would say, make the most out of it. ;) If you try to fight back with such none-thought-of words, only really stirred-by-emotion words, then you’re losing ground. Why not just prove what good the industry has done for you, your family; your life as a whole. There is no perfect job. So whatever nuisances the industry has for you, there is another form of nuisance also in the normal industries. But then again, bear in mind also, AD MAJOREM NATUS SUM. I know there’s more to you. ;)
written May 30, 2013